Configure Dialogflow CX using wizard

To configure the Dialogflow CX account directly using the wizard:

1. Click Next.

   

The following appears:

2. Under the Bot Details tab :

1. The 'Bot framework' field is automatically populated with Dialogflow CX.

2. In the 'Bot connection name' field, enter the name of the bot connection.

3. From the 'Live Hub region' drop down list, select the geographical location (region) in which Live Hub voice infrastructure is deployed.

4. Under the Credentials group, you can configure the credentials below or upload a JSON file with the credentials
   by clicking .

5. In the 'Private Key' field, enter the Private Key field as in the Google speech service.

6. In the 'Client email' field, enter the email address of the client.

7. In the 'Project ID' field, enter the Project ID.

8. Under 'Provider Region', from the 'Location' drop-down list, select the relevant region. This refers to the region where the provider is located.

   

9. In the 'Agent ID' field, enter the Agent ID.

10. Click Next. The Settings screen displays different configuration options depending on which speech services you select.

    

11. From the 'Speech-to-text service' drop-down list, select the appropriate text-to-speech service.

    • If you selected Microsoft, Google V2, or Google V1,

    1. From the 'Language' drop-down list, select the appropriate language.

    2. From the 'Voice name' drop-down list, select the appropriate voice name.

    3. From the 'Text-to-speech service' drop-down list, select the appropriate text-to-speech service.

       For manual Dialogflow bots, you can select any Speech-to-text and Text-to-speech providers from the drop-down lists including defined speech services.

    4. From the 'Language' drop-down list, select the appropriate language.

    5. From the 'Voice name' drop-down list, select the appropriate voice name.

    • If you selected Deepgram,

      

      1. From the 'Model' drop-down list, select the speech recognition model (for example, Nova-3-General).

      2. From the 'Text-to-speech service' drop-down list, select the appropriate text-to-speech service. If you also select Deepgram, from the 'Model' drop-down list, select speech recognition model (for example, Aura-2).

         For manual Dialogflow bots, you can select any Speech-to-text and Text-to-speech providers from the drop-down lists including defined speech services.

      3. Select Multilingual if you need multi-language support. When enabled, a 'Main language' field appears where you can define your main language.

      4. If you didn’t select Multilingual, from the 'Language' drop-down list, select the appropriate language.

      5. From the 'Voice name' drop-down list, select the appropriate voice name.

      6. Toggle Voice data privacy. When disabled, you consent to share your data. When enabled, you deny consent to share your data. Enabling this option requires additional payment.

12. Click Create; the new bot connection appears.